Returns & Exchanges

At H.R. Higgins, we strive to ensure every cup of coffee or tea meets our exacting standards, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our products, we offer a dedicated resolution process for any quality issues or shipping errors.

1

Contact Our Team

Email our customer service team within 14 days of receipt with your order number and a brief description of the issue regarding your coffee, tea, or accessories.

2

Quality Assessment

For perishable items like roasted coffee beans, please provide the batch number or photos of the packaging so our master roasters can investigate any quality concerns.

3

Secure Packaging

If returning non-perishable hardware or gifts, ensure items are unused and in their original packaging to prevent damage during the return transit.

4

Refund or Replacement

Once your request is processed, we will issue a full refund to your original payment method or dispatch a fresh replacement batch immediately.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing